At my job, I generate a world of complaints from all sorts of people. Unlike in the private sector, where if you buy a defective product you wind up have conversations like this:
Which basically means that you argue until you're blue in the face and then maybe, just maybe, you'll get a small sliver of satisfaction.
In the public sector (aka, working for a municipality, state or federal guv'ment agency, or any other type of guv'mental agency for all of my non-U.S. readers), you can basically bitch, moan, groan and creatively stretch the truth to suit your own needs, and pretty much someone will pay attention to you just to get rid of your whiny ass, because after all, a whiny public sector worker is a lazy public sector worker.
Anywho, in the past 8 1/2 years that I've been encamped at my current place of employment, I have generated enough complaints in regards to my assigned duties that a variation of the following conversation between myself and my supervisor has become the longest running joke in my unit.
Supervisor: Can you come here for a minute?
Me: What did I do wrong this time?
Supervisor: What makes you think you did anything wrong?
Me: Whenever you call me to your office, nine times out of ten, I did something wrong.
And because I'm an equal opportunist, I have garnered complaints from the top floor of my building (where the commissioners & deputy commissioners reign supreme) down through floor #5 (our agency occupies floors 5-10) and even from a lazy ass security guard, who also severely stretched the truth to make herself feel important.
As for outside the building, I have garnered complaints from just about every single office that our agency has, as well as from all three facilities that we control. I've even had a complaint filed against me over the timeliness on me answering an e-mail.
And if you think that all of these complaints had something to do with me being a smart-ass/rude, you would be as sadly mistaken as the architect of ObamaCare is with the American voter. All of my complaints were generated because I uttered the one obscene word that all 4,000+ agency employees can't stand to hear (which solidifies the opinion of what the general public has about state workers):
That's right, all of my complaints have been generated by either that word or a longer definition of that word.
What it boils down to is that the culture of entitlement is so firmly entrenched (just like in the welfare states of California, New York, Illinois, Connecticut and the Pacific Northwest) not only within my agency, but within state guv'ment (it all starts at the top, and as they say, it runs extremely watery downhill), that you can have your career prospects semi-ruined because you can't get past a rating of "Fair" as it applies to dealing with co-workers/general public.
So here's a piece of advice for everyone: the next time you want to make a complaint against someone, make sure beyond a reasonable doubt that you are 100% blameless in regards to the incident in question. Because ruining someone's job/potential prospects over something that was ultimately your fault to begin with only shows everyone what a tiny little punk you must be.
(c) 2014 by G.B. Miller. All Rights Reserved.